Shaw Cable security (lack-of) support (2)

Well, multiple scanners say I have no malware, no spyware, and no rootkits. says I’m clean except for Spamhaus.

Spamhaus shows that I’m clean and it’s Shaw that’s dirty.

Shaw’s support is as inane as ever:

GoToAssist (11:43:33):
Your representative has arrived.

Stephen – 6685 (11:43:37):
Thank you for choosing Shaw Internet Chat Support, my name is Steve.  I will be happy to help you today.Before continuing, would you please confirm your home telephone number and address so that I can bring up your account information?

[If you don’t mind, I’ve elided this, but it’s the only change I’ve made – rms]

Stephen – 6685 (11:44:57):
Thank you, one moment please
Stephen – 6685 (11:48:07):
from what we see on the notes, it looks like your email is being blocked to due a poor reputation which means its being blocked by spam protection companies,  im just looking into this a little further for you.

Rob Slade (11:49:16):
Do you have any idea of what that means?  When I talked to “Rowell” yesteerday, he did not know anything about anti-spam technology, and just kept handing me bafflegab.  If you do not have any knowledge in thsi area, please hand me to someone who does.
Rob Slade (11:49:46):
I should let you know that I *do* know what I’m talking about: look up “Robert Slade” on Wikipedia.

Stephen – 6685 (11:49:48):
your being blocked by spamhaus
Stephen – 6685 (11:50:02):

Rob Slade (11:50:18):
I’ve written two books on viruses and malware, the first book on software forensics, and a dictionary of information security.
Rob Slade (11:50:38):
I do know what spam is, and I am well aware of antipsam technology.
Rob Slade (11:51:08):
Per looking at senderbase yesterday, my specific IP address has nothing on it.  Just Shaw’s domain range.

Stephen – 6685 (11:52:03):
you would need to go here   type in your ip address to lookup, then  click the document it shows under the listed in red, and follow the steps to get it removed from spamhaus

Rob Slade (11:52:29):
Rob Slade (11:53:04):
See that it is only listed in the PBL, and if you look up the detail on that you will see that it is only the Shaw /22 range, and not my address.
Rob Slade (11:53:49):
Going back to your original list, you will see that it is *only* listed on Spamhaus (and therefore only on the PBL), and that *all* the other sites give me a clean bill of health.
Rob Slade (11:54:19):
In addition, why did I get absolutely no warning or notice from Shaw, just had my ability to send cut off without warning?

Stephen – 6685 (11:54:27):
its not blocked by us
Stephen – 6685 (11:54:31):
thats why we couldnt give warning
Stephen – 6685 (11:54:37):
its blocked by spamhaus

Rob Slade (11:54:49):
It is your SMTP server that refuses the connectionh.
Rob Slade (11:55:00):
You can’t blame Spamhaus.

Stephen – 6685 (11:55:14):   please review this,  it will show you based on a search of your ip address, its listed by spamhaus-zen….

Rob Slade (11:55:52):
That is the same list as before.

Stephen – 6685 (11:56:19):
yes it is

Rob Slade (11:56:36):
As I told you, it gives me a clean bill of health, except for Spamhaus, and Spamhaus only lists the Shaw /22 range in the PBL, not my IP address specifically.

Stephen – 6685 (11:56:37):
if you look at the top.. spamhaus-zen  to the right of that it shows as listed  which means its blocked by them
Stephen – 6685 (11:57:00):
its still being listed by them, otherwise it would come up saying OK  next to spamhaus
Stephen – 6685 (11:57:16):
if you login to webmail  and try sending an email out from there, it will work because its not associated with your computer
Stephen – 6685 (11:57:30):
its not working on your computer because your ip  address is blocked by spamhaus

Rob Slade (11:57:44):
Yes, and if you look at the detail, you will see that I am *not* lsited in the SBL, *not* listed in the CBL, and *only* listed in the PBL, and if you look at the detail for *that* you will see that it is *Shaw* that violates, not me.
Rob Slade (11:58:37):
Here. chew on these:

Stephen – 6685 (11:59:31):
im not sure what i am suppose to be seeing in those links..   Error establishing a database connection
Stephen – 6685 (12:00:07):  from there, you will need to follow the steps from clicking on remove an ip from pbl

Rob Slade (12:01:20):
In the meantime, I will be writing up more blog posts on how Shaw has inconsitent spam filtering, does not say what kind of spam filtering it does do, has a weird relationship with the blacklisting outfits.
Rob Slade (12:02:09):
Obviously you have not read the page you sent me.  This is the procedure only if you are running an email server (MTA) yourself.  I don’t.  You guys do.

Stephen – 6685 (12:05:15):
yes, from the report, its showing that its being blocked due to not using smpt authentication, that gets addressed from our side, where we communicate with spamhaus to get that resolved, however also by having you follow the link from the remove my ip address can usaully help get it resolved quicker.
Stephen – 6685 (12:06:12):
it is blocked by spamhaus, not us, which is something that will get looked into, if it was just being blocked by us, we could easily resolve it for you, however because its being blocked by a 3rd party, it will take some time, in the meantime you can use webmail to send and receive emails

Rob Slade (12:06:19):
How so?  I don’t run an SMTP server, so I can’t give them full info in filling out that form.
Rob Slade (12:07:06):
Besides, it’s not a static address.
Rob Slade (12:07:45):
Obviously you do not know what you are talkign about.  Are you going to put me through to someone who does?

Stephen – 6685 (12:08:08):
yes i do know what i am talking about Rob

Rob Slade (12:08:45):
Then how come you are asking em to fill out a form when the instructions specifically state not to do it unless this is a static IP address and I am running my own mail server?
Rob Slade (12:09:36): “You should only remove an IP address from the PBL if (A) the IP address is Static and has proper Reverse DNS assigned to your mail server”

Stephen – 6685 (12:09:37):
i am just looking to see what more we can do on this right now, i will be a couple minutes.

Who’s behind Stuxnet?

Stuxnet is a worm that focuses on attacking SCADA devices. This is interesting on several levels.

First, we get to see all of those so-called isolated networks get infected, and wonder how that happened (here’s a clue: in 2010, isolated means in a concrete box buried underground with no person having access to it).

Then, we get to see how weak SCADA devices really are. No surprise to anyone who has ever fuzzed one.

After that, we get to theorize on who’s behind it and who is the target. What’s your guess?

Reflections on Trusting Trust goes hardware

A recent Scientific American article does point out that is is getting increasingly difficult to keep our Trusted Computing Base sufficiently small.

For further information on this scenario, see:  [1]

We actually discussed this in the early days of virus research, and sporadically since.  The random aspect (see Dell problems with bad chips) (the stories about malware on the boards is overblown, since the malware was simply stored in unused memory, rather than being in the BIOS or other boot ROM) is definitely a problem, but a deliberate attack is problematic.  The issue lies with hundreds of thousands of hobbyists (as well as some of the hackers) who poke and prod at everything.  True, the chance of discovering the attack is random, but so is the chance of keeping the attack undetected.  It isn’t something that an attacker could rely upon.

Yes, these days there are thousands of components, being manufactured by hundreds of vendors.  However, note various factors that need to be considered.

First of all, somebody has to make it.  Most major chips, like CPUs, are a combined effort.  Nobody would be able to make and manufacture a major chip all by themselves.  And, in these days of tight margins and using every available scrap of chip “real estate,” someone would be bound to notice a section of the chip labeled “this space intentionally left blank.”  The more people who are involved, the more likely someone is going to spill the beans, at the very least about an anomaly on the chip, whether or not they knew what it did.  (Once the word is out that there is an anomaly, the lifespan of that secret is probably about three weeks.)

Secondly, there is the issue of the payload.  What can you make it do?  Remember, we are talking components, here.  This means that, in order to make it do anything, you are generally going to have to rely on whatever else is in the device or system in which your chip has been embedded.  You cannot assume that you will have access to communications, memory, disk space, or pretty much anything else, unless you are on the CPU.  Even if you are on the CPU, you are going to be limited.  Do you know what you are?  Are you a computer? Smartphone?  iPod?  (If the last, you are out of luck, unless you want to try and drive the user slowly insane by refusing to play anything except Barry Manilow.)  If you are a computer, do you know what operating system you are running?  Do you know the format of any disk connected to you?  The more you have to know how to deal with, the more programming has to be built into you, and remember that real estate limitation.  Even if all you are going to do is shut down, you have to have access to communications, and you have to a) be able to watch all the traffic, and b) watch all the traffic, without degrading performance while doing so.  (OK, true, it could just be a timer.  That doesn’t allow the attacker a lot of control.)

Next, you have to get people to use your chips.  That means that your chips have to be as cheap as, or cheaper than, the competition.  And remember, you have to use up chip real estate in order to have your payload on the chip.  That means that, for every 1% of chip space you use up for your programming, you lose 1% of manufacturing capacity.  So you have to have deep pockets to fund this.  Your chip also has to be at least as capable as the competition.  It also has to be as reliable as the competition.  You have to test that the payload you’ve put in place does not adversely affect performance, until you tell it to.  And you have to test it in a variety of situations and applications.  All the while making sure nobody finds out your little secret.

Next, you have to trigger your attack.  The trigger can’t be something that could just happen randomly.  And remember, traffic on the Internet, particularly with people streaming videos out there, can be pretty random.  Also remember that there are hundreds of thousands of kids out there with nothing better to do than try to use their computers, smartphones, music players, radio controlled cars, and blenders in exactly the way they aren’t supposed to.  And several thousand who, as soon as something odd happens, start trying to figure out why.

Bad hardware definitely is a threat.  But the largest part of that threat is simply the fact that cheap manufacturers are taking shortcuts and building unreliable components.  If I was an attacker, I would definitely be able to find easier ways to mess up the infrastructure than by trying to create attack chips.

[1] Get it some night when you can borrow it, for free, from your local library DVD collection.  On an evening when you don’t want to think too much.  Or at all.  WARNING: contains jokes that six year olds, and most guys, find funny.

KHOBE: Say hello to my little friend(*)

Guess what? You personal firewall/IDS/Anti Virus/(insert next month’s buzzword here) isn’t going to save you from an attacker successfully executing code remotely on your machine:

So no, it’s not the doomsday weapon, but definitely worthy of the Scarface quote in the title.
This isn’t surprising, researchers find ways to bypass security defenses almost as soon as those defenses are implemented (remember non-executable stack?). Eliminating vulnerabilities in the first place is the way to go, guys, not trying to block attacks hoping your ‘shields’ hold up.

(*) If you’re reading this out loud you need to do so in a thick cuban accent