Help Desk Scams and Microsoft

Apparently when the coldcalling species of scamming maggot claims to be Microsoft or partnered with Microsoft, there really is sometimes a relationship of sorts lurking behind the scenes there, though that doesn’t mean that Microsoft are at all a party to the scam, of course.

I’ve been gnawing at that particular bone for quite a while now – see, for instance, http://blog.eset.com/?s=Harley+%2B+support+scam and http://go.eset.com/us/resources/white-papers/Hanging-On-The-Telephone.pdf and http://www.scmagazineus.com/supporters-club/article/199459/ – and the name Comantra has turned up time and time again in the context of site registrations, though I haven’t had the resources to confirm links with the company in terms of individual scam calls.

But somehow I’d never realized the company really was a Microsoft Gold Partner. Apparently Microsoft took some time to make the connection too. But they have, and Comantra is no longer a Gold Partner. According to PC Pro, a Microsoft spokesman said:

“We were made aware of a matter involving one of the members of the Microsoft Partner Network acting in a manner that caused us to raise concerns about this member’s business practices.Following an investigation, the allegations were confirmed and we took action to terminate our relationship with the partner in question and revoke their Gold status.”

Somehow, though, I doubt if this means the end of coldcall scams. There were lots of sites and lots of names registered for sites that were associated with individual scammers, and there seems to be no real pressure from law-enforcement in the regions where the calls are actually originating. And Comantra is claiming that it’s all to do with negative marketing from their competitors. Gosh, never heard that one before…

On the other hand, since I moved house a few weeks ago, I haven’t had a single support scam call, though there’ve been a few “we can help you sue your mortgage lender” calls with a reassuringly Indian accent. Still, I miss being told I’m leaking viruses all over Surrey. How long do you suppose it will take them to catch up with me?

David Harley CITP FBCS CISSP. And stuff.
Small Blue-Green World

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