Shaw Cable security (lack-of) support

As noted, Shaw is not very helpful with spam.  I’ve been getting spam from Marlin Travel, and from a band of people selling recuriting seminars, for a number of years.  I have been reporting this spam (to Shaw, and their supposedly automated spam filters) on at least a weekly basis for years.  Occasionally they deign to mark one of the messages as spam, but not on anything like a consistent basis.

Spam filtering is not transparent.  You can turn it on, or off.  You can have the spam go to the bit bucket, or get flagged.  There are no other options, and you have no information on how it works (or doesn’t).  (Heck, Vancouver Community Net [formerly Free-Net] does better than that.)

On my non-support call with Shaw, the agent did correctly identify the IP address I am (currently) using.  I have no idea when last it was switched.  Looking it up on senderbase is not supremely informative: there doesn’t seem to be any information on the address itself, other than the fact that it’s not in the SpamHaus Block List (SBL) or the XBL.  It is in the PBL (Policy Block List), but only as a range known to be allowed to do open sending.  In other words, there is nothing wrong with my IP address: Shaw is in the poop for allowing (other) people to send spam.

Meantime I have confirmed that, as I already knew, there is nothing malware or spam related on my machine.  Nothing that MSE detects.  Nothing that Vipre detects.  Nothing that Spybot detects.  At the moment I’m running the Sophos rootkit detector, and F-Secure’s Blacklight.  They haven’t found anything either.  I am, of course, morally certain that Shaw was lying to me about the possibility, but, unlike them, I’m not arrogant enough not to check.  I was right: they are idiots.  And, with their non-support, have cost me a lot of valuable time checking a clean machine.  (Plus not providing the Internet service I’m paying for.)

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